11Sight AI Agent for Automotive
11Sight offers an innovative AI-powered solution tailored for the automotive and hospitality industries, focusing on enhancing customer engagement and operational efficiency. This enterprise-grade platform deploys 24/7 AI Agents that serve as the first point of contact for customers, handling inquiries, booking appointments, and escalating complex issues to the appropriate team with full conversation context. Key features include:
- Service Agent: Acts as a support line for booking, canceling, or rescheduling appointments, ideal for after-hours or overflow support.
- Frontdesk Agent: Manages common inquiries like business hours and location, forwarding calls to relevant departments or agents.
- Sales Agent: Engages website visitors, answers inventory questions, suggests alternatives, and forwards qualified leads to sales teams.
- Outbound Agent: Proactively contacts customers with reminders, recall notices, and service alerts to maintain engagement.
The platform integrates seamlessly with existing systems, providing omnichannel support and a pipeline generation tool for revenue teams. It is trusted by major brands like BMW, Ford, and Best Western Hotels, showcasing its reliability and scalability. 11Sight's unique selling point lies in its ability to automate routine tasks while maintaining personalized customer interactions, thus freeing up human resources for more complex issues. Target users include automotive dealerships and hospitality businesses seeking to improve customer service efficiency and drive revenue growth through AI-driven automation.
