Cust: AI Agents for Elite Customer Success Teams
Cust is an innovative AI-powered platform designed to revolutionize customer success management (CSM). By leveraging AI agents, Cust enables CSMs to serve more customers with a high-touch experience, even for the smallest accounts.
Key Features
- AI-Driven Insights: AI agents research customers, recommend next best actions, and execute them with one click.
- Automation: Automates data entry, fixes contact data, and extracts conversational insights.
- Personalized Customer Journeys: Offers tailored onboarding, activation, feedback, and sales plays to enhance customer engagement.
- Integration: Seamlessly connects with platforms like HubSpot, Salesforce, Intercom, Pipedrive, and Segment.
- High Reply Rates: Achieves up to 30% reply rates with personalized one-to-one conversations compared to traditional email automation.
Use Cases
- Customer Retention: Proactively retain revenue through onboarding, feedback escalation, and renewals.
- Revenue Expansion: Execute upsell and cross-sell playbooks to grow revenue.
- Revenue Recovery: Re-engage dormant customers to recover lost revenue.
Unique Selling Points
Cust stands out by providing a platform where AI agents handle the heavy lifting of customer success tasks, allowing teams to focus on strategy and relationships. Its ability to offer personalized experiences at scale, increase net revenue retention (NRR), and integrate with multiple platforms makes it a game-changer for elite customer success teams.
