Cust AI Agents for Elite Customer Success Teams
Cust is an innovative AI-powered platform designed specifically for customer success teams to enhance productivity and deliver personalized customer experiences. By leveraging AI agents, Cust enables Customer Success Managers (CSMs) to manage more accounts effectively while providing high-touch service even to smaller customers.
Key Features
- Actionable Insights: AI agents research customers, recommend next best actions, and execute them with one click.
- Automation: Automates data entry, fixes contact data, and extracts conversational insights.
- Personalized Customer Experience: Initiates one-to-one conversations, achieving up to 30% reply rates compared to traditional email automation.
- Integration: Seamlessly connects with platforms like HubSpot, Salesforce, Intercom, Pipedrive, and Segment.
- Customer Journey Plays: Includes onboarding, activation, feedback, QBR, and sales plays to optimize the customer lifecycle.
- Scalability: Offers plans for different needs, from managing 250 contacts to unlimited, with fine-tuned AI agents and custom integrations.
Target Users
Cust is tailored for elite customer success teams in SaaS and subscription-based businesses looking to increase net revenue retention (NRR) and improve customer satisfaction.
Unique Selling Points
Cust stands out by replacing outdated, generic email automations with personalized, AI-driven interactions that significantly boost engagement and retention. Its ability to offer high-touch experiences to all customers, regardless of size, sets it apart in the customer success space.
