Duckie AI - Revolutionizing B2B SaaS Customer Support
Duckie AI offers an innovative AI-driven customer support solution tailored for B2B SaaS companies. By integrating advanced AI agents and copilots, Duckie automates ticket resolution and enhances support team productivity. Key features include:
- AI Support Agent: Automates ticket troubleshooting by learning from past tickets, achieving up to an 80% reduction in resolution time and a 71% ticket deflection rate.
- AI Support Copilot: Equips support teams with real-time access to knowledge and tools, ensuring quick and accurate responses.
- Log Investigation: Analyzes technical issues through logs and code changes, streamlining problem-solving for technical users.
- Automated Product Updates: Keeps support teams informed with engineering updates, ensuring alignment with product changes.
- Integration Capabilities: Seamlessly connects with platforms like Slack, Zendesk, Discord, and Microsoft Teams, as well as tools like Notion, GitHub, and Google Drive.
- Security and Privacy: Offers enterprise-level security, GDPR/CCPA-compliant data protection, and self-hosting options on AWS, Azure, and GCP.
Duckie targets B2B SaaS companies, particularly those with technical and enterprise support needs. Its no-code workflow design allows for rapid deployment of customized AI agents in minutes, saving significant costs (up to $210k yearly for a team of 10). Unique selling points include action-oriented AI (e.g., one-click refunds, real-time order status) and deployment flexibility across customer touchpoints. Duckie is trusted by next-gen SaaS firms like Highlight and Vellum, backed by Y Combinator, and offers a 14-day free trial for quick setup.
