Forethought AI Customer Support Platform
Forethought offers a cutting-edge AI-powered customer experience (CX) automation platform designed to revolutionize customer service and support. By leveraging a multi-agentic AI system, Forethought provides enterprises with tools to resolve customer issues efficiently, assist human agents, and uncover actionable insights. Key features include:
- Fully Agentic AI with Autoflows: Understands customer intent and navigates complex business policies to resolve issues end-to-end.
- Trained on Historical Data: Ready from day one, continuously improving by generating help articles and optimizing workflows based on knowledge gaps.
- Multi-Agent System: Comprises Discover, Solve, Triage, and Assist agents to handle insights, resolutions, ticket classification, and agent support respectively.
- Omnichannel Support: Delivers seamless assistance across email, chat, voice, and Slack, ensuring consistent customer interactions.
- Integration Capabilities: Connects with leading helpdesks to enhance support operations without disrupting existing workflows.
Use Cases
Forethought is tailored for enterprise support teams across various industries such as SaaS, Ecommerce, Fintech, Healthcare, and Mobile Apps. It targets roles like support agents, CX teams, operations, and IT/security personnel, offering scalable solutions to reduce response times by up to 55%, achieve resolution rates of 98%, and deliver a 15x ROI. Its practical applications include ticket classification, real-time agent assistance, and automated customer query resolution, making it an indispensable tool for businesses aiming to elevate their customer service metrics.
