XianyuAutoAgent
XianyuAutoAgent is an innovative AI-driven customer service solution tailored for the Xianyu platform, a popular second-hand trading marketplace. This intelligent bot system offers 24/7 automated support, ensuring constant availability for user inquiries and transactions. Built with advanced context-aware dialogue capabilities, it maintains conversation history for seamless interactions. The system leverages multi-expert collaboration, dynamically routing queries to specialized agents for customer service, technical support, or price negotiation.
Key Features
- Contextual Understanding: Retains dialogue history to provide relevant and coherent responses.
- Expert Routing: Uses LLM prompts and rule-based routing to assign tasks to specialized agents (e.g., pricing, tech support).
- Smart Negotiation: Implements tiered pricing strategies to facilitate deals autonomously.
- Technical Integration: Supports web search integration for enhanced responses, with plans for RAG knowledge base enhancement.
- Customizable Prompts: Allows users to tailor agent behavior through editable prompt files.
Use Cases
- E-commerce Automation: Ideal for Xianyu sellers needing constant customer interaction without manual effort.
- Price Bargaining: Automates negotiation processes to close deals efficiently.
- Technical Support: Provides accurate information for product-related queries using integrated search capabilities.
XianyuAutoAgent targets individual sellers and small businesses on Xianyu, offering a scalable solution to manage customer interactions. Its unique selling point lies in the combination of multi-agent collaboration and platform-specific customization, setting it apart from generic chatbots.
